takenote solutions early intervention fundamentals

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In fact, when the problem was finally fixed, one of the first emails in my in-box was from Optimum, wanting to sell me additional services for $9.95 a month! Are they serious? The next day, I did receive an email from Cablevision. There was no explanation, no accurate estimate on when the system would be up again, and certainly no sincere apology. For those of us who work at home, it was a disaster. Last week, Cablevision's Optimum, which is my Internet service provider, left customers in my area without access to email for almost 24 hours because of a server crash. The good news: the bar is pitifully low these days. Avoid these seven deadly sins of customer service and you'll be well on your way to one-upping the competition. Wake up, business owners! In a world where everything eventually becomes a commodity, great service is a differentiating factor that you can hang your hat on.

Regional Directors maintain a privileged two-way relationship and communication channel with the regional office, product teams, and senior Microsoft HQ personnel.Is customer service getting more abominable by the moment or is it my imagination? Last week, my latest service nightmare (more later), made me think of previous customer service offenses, many (but not all) by large companies.

As one of the top 130 advocates worldwide for Microsoft, Microsoft recognizes and values our deep and broad technical expertise in many technologies, public communications, community leadership and corporate experience. I am appointed by Microsoft with an independent external role in the Regional Director (RD) program.

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Microsoft has recognized his contributions and expertise by naming him as a Microsoft Regional Director since 2008 and as a Microsoft Valued Professional (MVP) from 2002 – 2013.

Drop us a line on our contact page if you would like Jim to speak at your event. Jim’s passion for teaching and presenting, combined with his humorous and quick-witted approach, have made him a popular speaker at international developer conferences, regional conferences, and local user groups.

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He is an exceptional trainer, skilled developer, and has been published in a number of leading publications including CoDe Magazine. He has a BS degree in Computer and Information Systems and 30 years of programming and training experience. Jim Duffy is founder and CEO of a TakeNote Technologies. While our Visual FoxPro training days are behind us now but we can also help you convert any legacy VFP applications into modern web or mobile applications. Convert legacy applications into modern web & mobile solutions.Migrate existing solutions to the cloud.Develop and deploy new web and mobile solutions.

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Our mission is to help you satisfy all your software development objectives. We work with you to assist you in becoming more productive, efficient, and profitable. Our consulting division’s goal is to help your organization get the most from your investment in technology. Today we conduct public, hands-on, training classes in Raleigh, NC and private, on-site training for national and international clients. Our training division got it’s start way back when offering FoxPro and Visual FoxPro training classes. Since our inception waaaaay back in 1992, our training division has been helping developers hone their craft by offering training courses in ASP.NET MVC, C#, VB, HTML5, Javascript & JQuery, AngularJS, ASP.NET Webforms and SQL Server. TakeNote Technologies is a training, consulting, and web development firm located in Raleigh, North Carolina.